A whole new standard for home heating oil, service, equipment and installation

At Lamprey Brothers, we are guided by the following Values. They describe our company as we want it to be. We want our decisions and actions to demonstrate these Values. We believe that putting our Values into practice creates long-term benefits for our customers, employees, suppliers and the communities we serve.

Our products and services are "best in class" in terms of value received for dollars paid. We will deliver excellence and strive for continuous improvement. Each one of us is responsible for the quality of whatever we do and is expected to do "it right the first time". We believe by taking pride in our outward appearance and possessing a positive self-worth that each of us can add real value to our business.

We are each personally accountable for the highest standards of behavior, which includes honesty, fairness and speaking the truth in all aspects of our work. We keep our word in dealing with our customers, teammates and citizens of the communities we serve.

We are empowered at all levels of the organization to do whatever it takes to obtain and/or maintain a customer. We will make every effort to answer customer and teammate's questions using the most current information available. Each and every one of us will consistently look for every opportunity to increase our base of knowledge, skill and desire that leads to collective organizational success.

We interact with one another with respect and take pride in the contributions that comes from diversity of individuals and ideas. We are focused on making Lamprey Brothers an employer or choice by recognizing our continued success requires us to provide the education and development needed to help our employees achieve personal excellence. We are committed to openness and trust in all relationships. We are committed to contributing to a meaningful and rewarding work environment.

We are dedicated to satisfying our customers. We respect our customers. We listen carefully to our customers. We explore solutions with our customers. We are committed to earning and maintaining their trust for the long term. We will "wow" our customers at every opportunity. We recognize the best compliment our customers can give us is to refer a friend or neighbor to us.

Everywhere we do business we strive to make our communities a better place to live, work and grow. We are committed to applying the latest innovations for the betterment of our customer's home comfort and the environment. We recognize our values will not change, while our practices and strategies will be changing based on the opportunities the marketplace presents, and that profitability is essential to our future success.